Frequently Asked Questions
Got a question? You're not alone! We've compiled answers to some of the most common queries about our services, fees, rebates, and accessibility. Whether you're wondering about Medicare rebates, NDIS funding, private health insurance, or Telehealth options, we've got you covered. If you can’t find the answer you're looking for, feel free to reach out via our contact page—we’re here to help!
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Are there any rebates available for individual sessions?
If you’re an Australian citizen, you may be eligible for a Medicare rebate with a Mental Health Care Plan (MHCP). To determine eligibility, you’ll need to consult with your GP for an assessment. After your 6th and 10th session, your GP will review your care plan to ensure ongoing eligibility. As of July 1, 2024, Medicare rebates cover up to 10 sessions per year, with a standard rebate of $96.65 per session. This amount may be higher depending on your Medicare Safety Net. For further details, please contact Medicare directly.
Do you work with NDIS participants?
Yes! We support NDIS participants with self-managed or plan-managed funding. While we await the completion of our NDIS registration, we are proud to partner with Boutique Caring to ensure agency-managed clients continue receiving high-quality Positive Behaviour Support and therapeutic services.
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​ Can I use private health insurance?
We recommend checking with your health fund to confirm your level of cover. After your session, you’ll receive a invoice receipt that you can submit to your insurer for potential reimbursement.
Do I Need a Referral?
Yes, a referral is required to access our services. If you plan to claim Medicare rebates, you will need a referral and a Mental Health Care Plan (MHCP) from your GP. You can easily submit your referral through the Referral tab on our website.
Is Telehealth beneficial?
Telehealth offers a flexible and accessible alternative to in-person sessions. Benefits include:
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Comfort of attending from home
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Improved access for rural and remote clients
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Reduced travel time and costs
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More flexibility with scheduling
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The ability to fit sessions into a busy workday, including during breaks
Do you offer assessment services?
Yes! We offer a range of assessments, including Functional Capacity Assessments, Positive Behaviour Support (PBS) reports, and other specialised assessments tailored to individual needs. If you’re interested in our assessment services, please submit an expression of interest through our website, and our team will be in touch to discuss how we can assist you.
